BzzAgent will integrate Attensity's "Voice of the Customer" (VoC) software into its WOM platform. This will enable BzzAgent to analyze the millions of real-world, word-of-mouth dialogues submitted by its network of 450,000 volunteer "Agents," and supply clients with actionable information related to behavioral and conversational patterns.

According to BzzAgent Founder and CEO, Dave Balter, "Our relationship with Attensity promises to prove the correlation between words and wallets, empowering our clients to harness the power of word of mouth for much more than product awareness and trial. We've been sitting on a proverbial gold mine filled with more than a million reported conversations. Attensity's solution will allow our clients to reap the fullest benefits of marketing's most precious resource: consumer opinions."

Added Craig Norris, Attensity's CEO, "We're very happy to be working with BzzAgent in an effort to increase the value of their already successful WOM initiatives. In many ways, this is the perfect relationship to create unmatched marketing intelligence for ambitious companies looking to connect with end consumers in a way that their competitors cannot. BzzAgent is at the crest of the word-of-mouth wave, while Attensity has the leading analytics technology to mine the resulting unstructured feedback in a way that presents the facts necessary for meeting end-consumer needs and desires."

Attensity's text analytics technology will analyze unstructured data contained in the nearly 100,000 WOM reports submitted by BzzAgent's volunteers each month, as well as the millions of reports received over the past five years. The software will mine and analyze Agent-authored narratives, allowing the company to provide real-time performance updates and offer strategic recommendations rooted in consumer attitudes, opinions and recommendations. For example, the Attensity-powered system will be able to inform BzzAgent's clients about which words correlate positively – and negatively – to product trial and purchase intent.

Attensity's Voice of the Customer solution employs the company's patented Exhaustive Extraction™ technology to automatically identify facts, sentiment, opinions, requests, trends, and trouble spots from the unstructured text in survey responses, email messages, website forums, blog entries and other consumer communications. Unlike programs that require manual tagging, sorting, classifying or other upfront effort, Attensity automatically extracts valuable data from written feedback to provide deeper insights into consumer satisfaction, sentiment, and loyalty. Attensity can also reveal specific product and service issues, reactions to marketing and selling efforts, and even buying signals.

BzzAgent expects to begin offering clients Attensity-enabled programs beginning in early Q4.

http://www.attensity.com/news_events/press_releases/081308.php

Norwegian industry association NMF today confirmed and even strengthened its position as a very professional conference arranger. The Norwegian Market Research Day (Markedsanalysens Dag) which officially ended one and a half hours ago ("only" the party remains) was a demonstration in the art of avoiding pitfalls and giving the audience what it wants. The turnout was slightly lower than last year, 270, which is still an amazing figure for a country with only 4.5 million inhabitants and 20 market research companies and it certainly felt like the big and great day that this is.

Det kändes konstigt att den enda internationella föredragshållaren och det stora affischnamnet vid Markedsanalysens Dag, Kevin Lane Keller, skulle tala först av alla. Vem skulle kunna matcha honom. Men NMF hade flera ess i rockärmen och det blev Kevin som fick problem med att överglänsa resten av programmet.

The name of the winner of Norways most prestigous MR award, Årets Markedsanalytiker (Market Researcher of the year), is a well kept secret within the jury of three, right up to the presentation at the Market Research Day (30 minutes ago). This year, NMF President Bjørn Haugland didn't have to read more than half of the motivation, before most of the audience must have guessed who would win. Great that the jury knew he had not won the award before, because it is hard to find someone in Norway - or the world - who has done more for market research in so many ways.

FDIM (Kiaindex motsvarighet i Danmark) fortsätter att utvecklas och har för denna vecka ännu fler mobilsajter i sitt mobilindex. I topp hittar vi mobil.eb.dk med 263.331 besök från 52.268 mobila enheter. Vore det inte spännande om även Sverige kunde ha en liknande lista?

(Vivek Banerji, McKinsey, in his speech about Polymaths - multitalented persons)
The qualitative conference has been the shining star in the ESOMAR universe for a number of years and I suppose it had to come to somewhat of a halt some time. In many respects, this years conference in Istanbul took a step back from previous years and became sort of an in-between conference in more than one way. But don't get me wrong; the quality of the conference and the presentations just went from magnificent to great; no less.

ESOMARs qualitative conference has everything but exhibitors. Focus Vision has for several years been alone in this field, but was this year in Istanbul content with doing a commercial presentation in a refreshment break and had no booth. The only exhibitor position was instead taken by The Network, which we decided to look closer at.

If you want to feel the vibe from the first main evening event at the Insight Show in London then this video will capture the moment.

Google Analytics is different from other products in that it has been intentionally designed by Google to be inaccurate over and above the normal inaccuracies that are inevitable. These inaccuracies are so glaring that most people are getting a very false picture of what is happening in their sites. (Picture: Brand Dainow)

Confirmit and Language Logic have announced the closer integration of their software solutions to enable Confirmit users and their clients to gain better insight into customer, employee, or Market Research survey feedback.

Den ibland rent av enorma mängden insamlad data som webbstatistik baseras på kan liknas vid en höstack, och att hitta den berömda nålen i höstacken kan vara knepigt. Segmentering gör det enkelt att hitta den virtuella nålen, men...

To show products, innovations, systems, people skills and all the other things that make a business is important at a trade show, but equally important is the evening Party. At the party is where you make your contacts, where you make friends and where you might find your next love.

In this article you will see pictures depicting the essence of this trade fair. You will meet some of the people that create the event and foremost you will experience 24 hours with the Insight Show. In this first article you will enter the trade show.

A conference should ideally be about the topics presented. Relating solely on this is a risky business, as todays sessions at ESOMARs qualitative conference in Istanbul revealed more clearly than perhaps ever before. We interviewed one of the clearest favourites and brightest stars and came a little bit closer to the secrets about good presenting.

We will miss Frits Spangenberg as ESOMAR president when he hands over to his successor at New Year. Who ever gets elected, it will be hard to imagine her expressing so clear, fearless and well founded thoughts. In what well may have been his last conference opening as President here at the qualitative conference in Istanbul, he stretched the limit for what can be said, in a very refreshing way.

Earls Court where they are staging this years Insight Show is a gloomy looking building not fram from the Picadilly line underground. There are several exhibitions happening today and Insight Show is in the back area of the huge exhibition hall. Once you arrive to the gates of the Insight Show you are met  by orange sparkling colour, happy people and a great deal of enthusiasm.

Omsättningen ökade 5,9% för företagsgruppen under tredje kvartalet 2008 till €234,2 miljoner från €221,1 miljoner föregående period. Ipsos spår att de kommer klara sig undan den kommande krisen då företaget står på stadiga fötter och ser en tillväxt inom alla divisioner.

GfK har tillsatt tidigare TNS anställde Bill Noah som global Chief Information Officer för divisionen Custom Research business. I sin roll kommer han att ansvara för all IT- och mjukvarustrategi. (Bild: Bill Noha, GfK, DRNO)

Att projektleda Sveriges bästa sajt 2008 var en utmaning som företaget GetUpdated tog sig an med projektledare Therese Reuterswärd i spetsen. Som statistikverktyg använde de en kombination av Google Analytics och Instadia.Nästa utmaning är att bygga några stora och spännande communities. SMRN vet vad de är, men vi har lovat att inte skvallra. (Bild: Therese Reuterswärd)

Att kunna bli spårad med hjälp av RFID har varit ett drömämne för de som går igång på konspirationsteorier som "storebror ser dig".  Nu får de belägg för sina teorier när SL ska börja använda RFID-baserade biljetter.

Årets stora konsumtionshögtid står inför dörren och det är åter dags för HUI att utseÅrets Julklapp. Konsumenterna söker en innehållsrik fritid och i detaljhandeln säljs allt mer paketerade tjänster. Årets Julklapp 2008 är därför en upplevelse.

En studie avslöjar att 25% tittar mindre på TV till förmån för sociala nätverk som Myspace. Bland de yngre finns det en högre koncentration av de som dissar TVn för datorn.

Över 100 personer deltog i företaget inUse:s webbundersökning om resvanor och trafikupplevelser i samband med Världsanvändbarhetdagen den 13 november 2008. Utöver att svara på frågor om sin vardag har resenärerna lämnat konkreta förslag på hur kollektivtrafiken kan förbättras.

Flera större annonsörer önskar ta del av Facebooks enorma användardatabaser i syfte att analysera beteendemönster och profiler.

Tiotusentals loggar in för att titta på söta valpar som sover och leker. Totalt har över 2 miljoner sökt sig fram till webbplatsen. Valparna är japanska Shiba Inus.

FDIM sætter nu ekstra fokus på analyseområdet. Derfor er Thomas Jacobsen blevet ansat som senioranalytiker. Thomas Jacobsen kommer med en solid analyseerfaring og indsigt i mediebranchen.

Even in economic downturns market research can still prosper. Brands are increasingly looking to focus their marketing strategy, to discover new markets, and keep customers happy. The Insight Show 2008 is Europe's largest research exhibition and is a must attend exhibition and conference for anyone who is a buyer, user and commissioner of market research. And this is where we will be thanks to Intervjubolaget Imri.

Thanks to generous support from Tegnerlunden Focus Inn in Stockholm, we will cover ESOMARs qualitative conference in Istanbul next week. It will be the fourth time that we, as only independent media, writes about this very interesting conference. Our articles from Barcelona, Athens and Paris have been some of the most popular of all times at SMRN/Resoner and a quick glance at the programme tells us there is good hope for the same this year. More so as the list of participants looks rather thin, particularly the Scandinavian part.

SPSS har uppgraderat mrDialer - automatisk telefonitjänst med VoIP (Voice Over IP). Nu kan intervjuare använda tjänsten hemifrån eller från olika kontor.

Nu har InternetWorld publicerat listan över Sveriges 100 bästa sajter. I topp hittar vi Visit Sweden, SVT, Ving, Travelstart, DN.se, Prisjakt, Coolstuff, Eniro och Stardoll. Lite förvånande finns inte SMRN.se med, men kanske nästa år (om alla våra besökare röstar fram oss).

Talarlegenden Hans Rosling har fängslat många åhörare med sin statistik. Vad är hans krydda? Jo, humor och talande statistik. Han genomförde senast idag ett av sina berömda tal under SIME konferensen i Stockholm.

I internetvärlden har det inte hänt mycket i toppen sedan förra veckan. MSN är solklar etta med sina 6,7 miljoner unika webbläsare. Aftonbladet seglar in som nummer två med sina 4,3 miljoner och Eniro före hitta.se med sina 2,7 miljoner. Men till skillnad från förra veckan har de flesta större sajter ökat i antalet unika webbläsare.

SMRN har surfat runt lite bland några av branschens institut och beskådat deras nyhetsflora som du nu kan läsa här. Några institut upplyser sin omvärld om vad som händer genom att publicera nyheter på sin webbplats. Andra lägger energi på pressmeddelanden då det blir en förändring.

TU har lanserat en Internetbarometer som ska rapportera morgontidningarnas annonsutveckling på Internet. Internetbarometern ska presenteras kvartalsvis och är ett samarbete med IRM. Statistiken inhämtas från de cirka 60 morgontidningssajterna som ingår i Tidningsnätet, skriver Dagens Media. (Bild: Anna Serner, VD på TU)